GENERAL TERMS AND CONDITIONS OF SALE

Geretti Jewellery & Diamonds – Geretti Diamonds

Last update: September 2026

These General Terms and Conditions are effective as of 1 september 2026.

ARTICLE 1 – IDENTITY OF THE SELLER

The website https://geretti.be is operated by:

Geretti Diamonds
Trading as: Geretti Jewellery & Diamonds

Antwerp Boutique
De Keyserlei 28–30
2018 Antwerp
Belgium

Registered office: [Insert registered office address if different from the Antwerp boutique]

Company registration number: BE 0450.941.023

Email: [email protected]
Website: https://geretti.be

Hereinafter referred to as “Geretti Jewellery”, “Geretti Diamonds”, “we”, “us” or “the Seller”.

ARTICLE 2 – SCOPE AND APPLICABILITY

2.1. Scope of these conditions

These General Terms and Conditions govern all sales concluded through the Geretti Jewellery webshop, unless expressly agreed otherwise in writing.

They apply to purchases made by consumers, meaning individuals acting primarily for purposes outside their trade, business, craft or profession.

By placing an order through our webshop, the customer acknowledges having read and accepted these General Terms and Conditions before completing the purchase.

2.2. Online purchases versus purchases in our boutique

These General Terms and Conditions, including the statutory right of withdrawal described in Article 4, apply to qualifying distance contracts concluded through our webshop.

They do not automatically apply to purchases concluded directly at our physical boutique:

Geretti Jewellery & Diamonds
De Keyserlei 28–30
2018 Antwerp, Belgium

Purchases concluded directly in our boutique are subject to the conditions agreed at the time of purchase and applicable Belgian legislation.

Please note that Belgian law does not provide a general statutory right to return or exchange goods purchased in a physical shop simply because a customer has changed their mind.

Any exchange or return accepted for an in-store purchase is a voluntary commercial gesture by Geretti Jewellery and is subject to the specific conditions agreed with the boutique.

This distinction does not affect statutory consumer rights concerning defective or non-conforming goods, regardless of whether the purchase was made online or in our boutique.

An order placed and paid for online remains subject to the applicable distance-selling rules even if the customer chooses to collect the item from our Antwerp boutique.

2.3. International customers

Geretti Jewellery may accept orders from customers outside Belgium, subject to delivery availability and applicable restrictions.

Where mandatory consumer protection legislation in the customer’s country of habitual residence applies, nothing in these General Terms and Conditions is intended to deprive the customer of those mandatory protections.

ARTICLE 3 – PRODUCTS, OFFERS AND ORDERS

3.1. Product descriptions

We take care to describe our jewellery and products as accurately as possible.

Product descriptions, photographs, specifications, gemstone details, metal characteristics and prices are provided to help customers make an informed purchasing decision.

Natural gemstones and diamonds are unique. Variations in colour, inclusions, brilliance, proportions and other natural characteristics may occur.

Photographs displayed on our website are intended to represent the products as accurately as reasonably possible. Slight variations may occur due to lighting, photography and individual screen settings.

Such natural variations do not automatically constitute a lack of conformity, provided the delivered item corresponds to the agreed product description and specifications.

3.2. Product availability

All products are subject to availability.

Certain items displayed on our webshop may be available immediately, while others may require manufacturing, preparation or sourcing.

If an ordered product becomes unavailable after the order has been placed, we will inform the customer and, where applicable, offer an appropriate solution, including cancellation and reimbursement.

3.3. Order placement and acceptance

To place an order, the customer selects the desired product, adds it to the shopping cart and completes the requested billing, delivery and payment information.

Before confirming the order, the customer will be presented with a summary of the products, total price, applicable delivery costs and relevant order details.

The customer must expressly confirm the payment obligation by using the final order button, which must clearly indicate the obligation to pay, for example “Order and pay”.

The order constitutes an offer to purchase.

The sales contract is concluded when Geretti Jewellery confirms acceptance of the order by email, subject to successful payment authorisation where applicable.

An automated acknowledgement of receipt does not necessarily constitute final acceptance of the order.

We reserve the right to refuse or cancel an order where there is a legitimate reason, including suspected fraud, payment irregularities, genuine stock unavailability or an obvious material pricing error. In such circumstances, any amount already charged will be reimbursed without undue delay.

3.4. Order confirmation

Following acceptance, the customer will receive an order confirmation by email containing the essential details of the transaction and the applicable General Terms and Conditions in a durable format that can be saved or printed.

Customers are advised to retain their order confirmation and purchase documentation.

ARTICLE 4 – RIGHT OF WITHDRAWAL (ONLINE PURCHASES ONLY)

4.1. Applicability

The statutory right of withdrawal described in this article applies exclusively to qualifying distance contracts concluded through the Geretti Jewellery webshop.

It does not apply automatically to purchases concluded directly in our physical Antwerp boutique.

For online purchases, the statutory right of withdrawal is available in accordance with Belgian and applicable European consumer protection legislation, except where a legal exception applies.

4.2. Statutory withdrawal period

Consumers purchasing eligible products through our webshop have the right to withdraw from their purchase within fourteen (14) calendar days, without providing a reason.

For goods, this period begins on the day on which the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods.

To exercise this right, the customer must notify Geretti Jewellery of their decision to withdraw within the fourteen-day period by means of an unequivocal statement, such as an email or the model withdrawal form provided below.

Following notification, the customer must return the goods without undue delay and no later than fourteen (14) calendar days after communicating their decision to withdraw.

The deadline is respected if the goods are dispatched before the fourteen-day return period expires.

4.3. Return shipping and insurance costs

The direct costs of returning the goods are entirely the responsibility of the customer.

Geretti Jewellery does not offer free return shipping.

Because our products may include valuable diamonds, gemstones and precious metals, returned jewellery must be sent using an appropriate secure, trackable and insured shipping service.

The customer is responsible for arranging and paying for the return transport and the associated insurance.

We strongly recommend obtaining proof of dispatch and retaining the tracking and insurance documentation until the return has been received and acknowledged by Geretti Jewellery.

The customer remains responsible for arranging the return safely and for the return parcel until it has been received by Geretti Jewellery, subject to applicable mandatory law.

4.4. Condition of returned jewellery and reduction in value

Geretti Jewellery handles valuable jewellery with particular care and expects returned items to be treated accordingly.

During the statutory withdrawal period, customers may examine the jewellery to the extent reasonably necessary to establish its nature, characteristics and functioning, as they would be able to do in a physical jewellery boutique.

However, the customer is liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning, in accordance with applicable legislation.

For jewellery, this may include, depending on the circumstances:

Scratches, marks, dents or other damage resulting from use.
Signs of wear caused by wearing the jewellery beyond what is reasonably necessary for inspection.
Damage to gemstone settings, claws, clasps or other components.
Alterations, resizing, engraving, polishing or other modifications performed after delivery.
Missing components, accessories, certificates or documentation supplied with the item, where their absence results in an actual reduction in value.
Damage caused by inadequate handling, storage or packaging during the return.

Each returned item may be inspected upon receipt.

Where a reduction in value is established, Geretti Jewellery reserves the right to claim compensation corresponding to the objectively assessed and actual depreciation of the returned item.

Any such assessment will be made individually and must be justified by the condition of the jewellery and the resulting loss in value.

No automatic restocking fee, administrative penalty or fixed percentage deduction will be applied.

The absence of original packaging alone will not automatically invalidate a statutory withdrawal request.

4.5. Return procedure

To ensure that valuable jewellery is returned safely, customers must:

Notify Geretti Jewellery of their decision to withdraw by email at [email protected].
Provide their order number and identify the product being returned.
Obtain the appropriate return instructions.
Pack the jewellery securely and appropriately to prevent damage during transport.
Include all supplied accessories, certificates, documentation and original packaging where available.

The customer must use an appropriately insured and traceable return service and bear the associated costs.

Returns should be addressed to:

Geretti Jewellery & Diamonds – Returns
De Keyserlei 28–30
2018 Antwerp
Belgium

Customers should not send valuable jewellery by ordinary untracked post.

4.6. Refunds

Following a valid exercise of the right of withdrawal, Geretti Jewellery will reimburse the payments received for the purchase, including the cost of the least expensive standard delivery option offered.

Additional delivery costs resulting from the customer’s choice of a more expensive delivery method will not be reimbursed.

We may withhold reimbursement until we have received the returned goods or until the customer has provided evidence that the goods have been sent back, whichever occurs first.

Reimbursement will be made without undue delay and no later than fourteen (14) calendar days from the day on which we are informed of the customer’s decision to withdraw, subject to the legally permitted right to withhold reimbursement described above.

Any justified compensation for a reduction in value may be taken into account in accordance with applicable legislation.

Refunds will normally be made using the same payment method as the original transaction, unless the customer expressly agrees otherwise and provided that no additional costs arise.

4.7. Exceptions – Individually manufactured and personalised jewellery

In accordance with Article VI.53 of the Belgian Code of Economic Law, the statutory right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised.

This exception may apply to jewellery that is individually manufactured or personalised according to the customer’s specific requirements, including, where applicable:

Engagement rings individually manufactured according to the customer’s specifications.
Jewellery incorporating individual engraving, initials, dates or personal inscriptions.
Jewellery individually designed or substantially customised to the customer’s requirements.
Other pieces specifically manufactured to meet individual customer specifications, where the legal criteria for the exception are met.

This exception does not automatically apply to standard jewellery simply because it is ordered online, manufactured following an order, not immediately available in stock or produced in a standard size.

The exception applies only where the product genuinely meets the legal criteria for individually manufactured or clearly personalised goods.

Where the exception applies, the customer will be clearly informed before completing the purchase.

This exception does not affect the customer’s statutory rights in the event of a defective or non-conforming product.

4.8. Model withdrawal form

Customers may use the following form to exercise their statutory right of withdrawal.

To:

Geretti Diamonds – Geretti Jewellery & Diamonds
De Keyserlei 28–30
2018 Antwerp, Belgium
Email: [email protected]

I/We hereby notify you of my/our decision to withdraw from the contract concerning the following goods:

Product name and description:
Order number:
Ordered on:
Received on:
Consumer name:
Consumer address:
Date:

Signature of consumer(s) (only if this form is submitted on paper):

ARTICLE 5 – PRICES AND TAXES

All prices displayed on the webshop are expressed in the currency indicated and include applicable VAT, unless expressly stated otherwise.

The total price, including applicable taxes and delivery costs, will be displayed before the customer confirms the order.

Any additional costs, including delivery charges, customs duties, import taxes or other charges applicable to international orders, will be communicated where applicable.

For deliveries outside the European Union, customers may be responsible for customs duties, import VAT and other charges imposed by the destination country.

These charges are the responsibility of the customer unless expressly stated otherwise during checkout.

Prices may change without prior notice. However, the price applicable to an accepted order is the price confirmed at the time of purchase, except in the case of an obvious material error or where otherwise permitted by law.

ARTICLE 6 – PAYMENT

Payment must be made through the secure payment methods made available on our webshop.

Accepted payment methods may include Bancontact, Visa, Mastercard and other payment methods displayed during checkout.

Payment is processed through secure payment service providers.

Payment information is handled using appropriate security measures. Geretti Jewellery does not intentionally store complete payment card details.

Orders will only be processed following successful payment authorisation or confirmation, as applicable.

If a payment is refused, cancelled or not successfully completed, Geretti Jewellery may suspend or cancel the order.

ARTICLE 7 – CONFORMITY AND LEGAL GUARANTEE

Geretti Jewellery is responsible for ensuring that products delivered to consumers conform to the sales contract and applicable legal requirements.

For new consumer goods, customers benefit from the statutory legal guarantee of conformity of two (2) years from delivery, in accordance with Belgian legislation.

The legal guarantee applies to defects of conformity that become apparent within the applicable legal guarantee period.

The statutory rules concerning the presumption that a lack of conformity existed at the time of delivery and the burden of proof will apply throughout the applicable legal guarantee period.

In the event of a lack of conformity, the customer may be entitled to repair or replacement free of charge, subject to the conditions and hierarchy of remedies provided by law.

Where repair or replacement is impossible, disproportionate, not carried out within a reasonable time or otherwise does not satisfy the legal requirements, the customer may be entitled to a price reduction or termination of the sales contract in accordance with applicable legislation.

The customer should notify Geretti Jewellery of any lack of conformity as soon as reasonably possible and within the applicable legal notification period, which may not be shorter than two months from the date on which the customer identified the defect.

The legal guarantee does not cover damage or deterioration resulting from improper use, accidents, misuse, unauthorised alterations, inadequate maintenance or normal wear and tear, insofar as such circumstances are not attributable to a lack of conformity for which Geretti Jewellery is legally responsible.

The statutory legal guarantee cannot be excluded or restricted by these General Terms and Conditions.

Nothing in this article affects any additional commercial guarantee expressly offered by Geretti Jewellery or a manufacturer.

ARTICLE 8 – DELIVERY AND EXECUTION

8.1. Delivery arrangements

Products will be delivered to the address specified by the customer during checkout or made available for collection where this option has been selected and confirmed.

Available delivery and collection options, together with their applicable costs, will be displayed during the ordering process.

8.2. Delivery times

For products available in stock, the estimated delivery time is generally between one (1) and six (6) working days.

For products not immediately available in stock or requiring additional preparation, the estimated delivery time is generally between two (2) and four (4) weeks.

These periods are indicative unless a specific delivery date or period has been expressly agreed.

The applicable estimated delivery period will be communicated during the ordering process or in the order confirmation.

8.3. Delays

If Geretti Jewellery is unable to deliver within the agreed period, the customer will be informed.

Where delivery is delayed, the customer may request delivery within an additional reasonable period, unless the circumstances give the customer a right to terminate the contract immediately under applicable law.

If delivery does not take place within the additional period, the customer may terminate the contract and receive reimbursement of all amounts paid.

Nothing in this article limits any statutory rights arising from late delivery.

8.4. Risk during delivery

For consumer purchases, the risk of loss or damage to the goods remains with Geretti Jewellery until the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods.

Where the customer independently chooses a carrier not offered by Geretti Jewellery, the risk transfers in accordance with applicable legislation.

8.5. Inspection upon receipt

Customers are encouraged to inspect their jewellery upon receipt and to contact Geretti Jewellery promptly if the parcel appears damaged, incomplete or incorrect.

Any notification of transport damage should be made as soon as reasonably possible to facilitate an investigation with the carrier.

Failure to notify Geretti Jewellery within a particular number of days does not automatically deprive the customer of statutory consumer rights.

8.6. Returns under the right of withdrawal

Returns resulting from a change of mind are governed exclusively by Article 4 of these General Terms and Conditions.

Return shipping and insurance costs are borne by the customer as described in that article.

This does not apply to returns or transport arrangements required to remedy a lack of conformity where the seller is legally responsible.

ARTICLE 9 – FORCE MAJEURE

Geretti Jewellery shall not be held responsible for delays or failures to perform obligations to the extent that these are caused by circumstances beyond its reasonable control.

Such circumstances may include natural disasters, fire, war, civil unrest, strikes, significant transport disruptions, government restrictions, interruptions to essential infrastructure or other events that could not reasonably have been foreseen or prevented.

Geretti Jewellery will inform affected customers as soon as reasonably possible and will take appropriate steps to limit the consequences.

If the circumstances prevent the performance of the contract for an extended period, the parties’ rights, including any right to terminate the contract and obtain reimbursement, will be governed by applicable law.

Nothing in this article excludes or limits mandatory consumer rights.

ARTICLE 10 – INTELLECTUAL PROPERTY

All content appearing on the Geretti Jewellery website, including texts, photographs, product images, designs, logos, graphics, videos, trademarks and other materials, is protected by applicable intellectual property legislation.

These rights belong to Geretti Diamonds, Geretti Jewellery or their respective rights holders.

No content may be reproduced, distributed, modified, published or used commercially without prior written authorisation from the relevant rights holder, except where permitted by law.

ARTICLE 11 – COMPLAINTS AND CUSTOMER SERVICE

Geretti Jewellery aims to provide high-quality products and personal customer service.

Customers who have questions, concerns or complaints regarding an order or product may contact us using the following details:

Geretti Jewellery & Diamonds
De Keyserlei 28–30
2018 Antwerp, Belgium

Email: [email protected]

Please include the order number and relevant details to help us investigate the matter efficiently.

We aim to acknowledge and address complaints within a reasonable period, normally within seven (7) working days.

This target does not limit any statutory deadlines or remedies available to the customer.

ARTICLE 12 – APPLICABLE LAW AND DISPUTE RESOLUTION

These General Terms and Conditions are governed by Belgian law, without prejudice to mandatory consumer protection provisions that may apply in the customer’s country of habitual residence.

In the event of a dispute, Geretti Jewellery encourages customers to contact us first so that we may attempt to reach an amicable solution.

If a dispute cannot be resolved directly, consumers may contact the Belgian Consumer Mediation Service:

Consumer Mediation Service
North Gate II
Boulevard du Roi Albert II 8, Box 1
1000 Brussels, Belgium

Email: [email protected]
Telephone: +32 (0)2 702 52 00
Website: https://consumerombudsman.be

For cross-border consumer disputes within the European Union, customers may also seek assistance from the European Consumer Centre in their country of residence.

Nothing in these General Terms and Conditions restricts the customer’s right to bring proceedings before a competent court or to exercise any mandatory statutory rights.

ARTICLE 13 – FINAL PROVISIONS

If any provision of these General Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will remain in force to the extent permitted by law.

The invalid provision will be interpreted or replaced, where legally possible, by a valid provision that most closely reflects its original purpose without affecting mandatory consumer rights.

Geretti Jewellery reserves the right to amend these General Terms and Conditions from time to time.

Any amended version will be published on the website with its updated revision date.

The version applicable to a purchase is the version in force when the sales contract was concluded, subject to mandatory legal provisions.

Geretti Diamonds
Geretti Jewellery & Diamonds
Antwerp, Belgium