TABLE OF CONTENTS
Article 1 – Identity of the seller
Article 2 – Applicability
Article 3 – Our offer and your order
Article 4 – Right of withdrawal
Article 5 – The price
Article 6 – Payment
Article 7 – Conformity and guarantee
Article 8 – Delivery and execution
Article 9 – Duration
Article 10 – Force majeure
Article 11 – Intellectual property
Article 12 – Complaints procedure and disputes
ARTICLE 1 - IDENTITY OF THE SELLER
Appelmansstraat 2 a
2018 Antwerp, Belgium
E-mail address: firstname.lastname@example.org
Phone number: +32 488 48 03 80
Company number: BE0450.941.023
ARTICLE 2 - APPLICABILITY & CONDITIONS
Our general terms and conditions apply to every offer from us as a Webshop to you for consumption.
We deliver worldwide. If you provide a delivery address in an unreachable area, we can extend your order.
You must be at least 18 years old to place an order. If you are 18, we ask you to have the order placed by your parents From legal guardian. If we notice an order has been placed by a minor, we may post that order date.
Placing a special order on the website applicable through the website.
If you order online, we will provide you with a copy of these general terms and conditions, together with the order confirmation From the last tenth day of delivery, in a format that you can save or print. We recommend that you always do this.
If, in addition to these general terms and conditions, special terms and conditions also apply, they also apply to those special terms and conditions. If our general terms and conditions conflict with those special terms and conditions, you as a consumer can always find the most advantageous texts.
ARTICLE 3 - OUR OFFER AND YOUR ORDER
If an offer has a limited duration.
We always describe as fully and as possible what we sell and how the ordering process will go. In any case, the description is sufficient to allow you to make a good assessment. If we use images, they are a true representation of the goods and/or services offered. It is natural to make a mistake and if we are clearly mistaken, we are not obliged to provide you with any documents.
Your order is completed and the agreement is final as soon as we confirm your order by email and as soon as we have completed your payment transaction with credit. We accept Bancontact, Visa, MasterCard, Maestro, iDeal,... . We cannot be held responsible for delays in delivery and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be processed.
To purchase a product, add the product to your shopping cart. Afterwards, enter your contact details and billing information. Then you choose your method of delivery: delivery to a collection point address, pick up in our store,… . In the last step you will see an overview page, you will receive our general terms and conditions and confirm your payment by pressing the order button with the caption “Order and pay”. If you go through these steps, your purchase is final.
ARTICLE 4 - RIGHT OF WITHDRAWAL
If you buy goods or services from us, you have the right to decide that you do not want to keep the goods for 14 days from the date of the conclusion of the agreement. You can then return your order without paying a fine and without stating a reason. We have received your order back within 14 days. You have paid that you have paid.
The direct costs of returning the goods are therefore for your account. We will estimate cost amounts if this cannot be reasonably calculated in advance. If the goods are received by post and can be returned, they will come to purchase from you and no costs will be charged for this.
We may withhold reimbursement until we have received the goods back From until you have received the goods that you have sent back, whichever comes first.
During the first 14 days after delivery, we expect you to handle the order and the packaging with care. If you still want to be able to return the goods as described above, you may only unpack and use them to the extent necessary to assess whether you wish to keep the goods. Goods returned may be appropriate, but must not be used. If you return the goods, this must be done if possible together with the original packaging, with all accessories supplied and in the original condition and packaging and taking into account our instructions below.
You can return your return package by post or by courier.
To exercise your right of withdrawal quickly and correctly, both in the case of the provision of services and the delivery of goods, you can request the form and send it to email@example.com. We will send you a confirmation of receipt of your withdrawal by e-mail.
“MODEL FORM FOR WITHDRAWAL”
(only request and return this form if you wish to revoke the agreement) - To Geretti, Appelmansstraat 2 a, 2018 Antwerp, Belgium; firstname.lastname@example.org :
- I/We (*) give notice to you that I/we (*) revoke our contract concerning the sale of the following goods/provision of the following service (*)/ (*)
- Ordered on (*)/Received on (*)
- Name/Names consumer(s)
- Address consumer(s)
- Signature of consumer(s) (only when this form is on paper)
(*) Strike out what does not apply."
ARTICLE 5 - THE PRICE
During the period that we state in our offer, our prices do not change, except for price changes due to changes in VAT rates.
Our prices include all taxes, VAT, duties and services. So you will never be faced with surprises. We can decide to calculate the purchase price as well. In that case, we will always notify you before you finalize your purchase.
ARTICLE 6 - PAYMENT
We can only pay via the payment modules on our website.
In order to receive a secure online payment and the safety of your personal data, the transaction data is encrypted using SSL technology and sent over the internet. You do not need any special software to pay with SSL. You have a secure SSL connection with the "lock" in the bottom status bar of your browser.
ARTICLE 7 - CONFORMITY AND WARRANTY
We that our goods conform to your order and meet normal expectations taking into account the specifications of the product. Of course, we also inform you that our goods exist at the time of your order.
In addition, with regard to the delivery of goods, we are subject to the statutory minimum warranty period of two years if the goods do not conform to the order placed. This includes that in the event of defects in a defective item, it will be repaired or replaced up to 2 years after delivery.
As far as possible and reasonable, you have the option of repair or replacement. Only in the event that the replacement is excessive Van is prohibited and cannot be carried out within a certain period, has the right to demand a price reduction of the dissolution of the sales contract.
Unless we can prove otherwise. After 6 months you will prove yourself that the defect reed was present at the time of delivery.
ARTICLE 8 - DELIVERY AND PERFORMANCE
All goods and services will be delivered to the address specified by you with your order.
When an item is in stock it will be delivered to your delivery address Within 1 to 4 working days. When an item is not in stock in our webshop, it will be offered to your delivery address Within 3 to 6 working days. We will inform you about the delivery time in your order confirmation.
The cost structure of deliveries can be found on our Shipping and collection page.
If we are unable to deliver on time, we will always inform you before the expiry of the planned delivery period. If we do not do this, you can cancel your order free of charge. In that case, we will refund you no later than 30 days after cancellation.
Our shipments are made at our risk. So you don't have to worry about goods getting lost in the post. However, if you return goods to us within 14 days of purchase because you prefer not to keep them, you are responsible for the transport.
If the goods delivered by us were damaged during transport, do not correspond with the items stated on the delivery note or not carried out with the items you ordered, you must report this as soon as possible and certainly within 3 days and send the items to return it to us within 14 calendar days of receipt.
You must use the “return form” for this. If you have any questions when completing this return form, you can contact one of our employees at the email address email@example.com.
We cannot be held responsible for consequential damages due to late delivery or non-delivery by the carrier appointed by the company. Our liability in such cases is limited to the value of the items confirmed not to have been received by the customer.
ARTICLE 9 - DURATION
The Consumer of an agreement that is for an indefinite period of notice at all times with continuation of the agreement termination rules and a notice of at most one term.
An agreement that has been entered into for a period of time has a maximum term of two years.
If in a goods agreement is chosen, it is agreed that the agreement will be extended by silence, is extended as an agreement for an indefinite period and is continued on the continuation of the agreement for one term.
When a service contract of duration signed between the company and the consumer contains a tacit renewal clause, this clause is placed in bold type and in a box separate from the text, on the front of the first page.
This stipulation states the consequences of the tacit extension following the stipulation of the following paragraph with regard to the cancellation, the draft of the final date on which the Consumer can oppose the tacit extension of the agreement and the manner in which he notifies this . The Consumer can, after the tacit extension of an agreement from the start, terminate the agreement at any time without the agreed notice period of a maximum of two months.
ARTICLE 10 - FORCE MAJEURE
In the event of force majeure, we are not obliged to fulfill our obligations. In that case, we can suspend our obligations for the duration of the force majeure, or terminate the agreement definitively.
Force majeure is any execution of our will and control that prevents the fulfillment of our obligations. By this we mean, among other things, strikes, fire, business failures, energy failures, failures in a (telecommunications) network connecting the communication systems used and/or the unavailability of our website at the moment, non-delivery or non-delivery from suppliers or other external third parties.
ARTICLE 11 - INTELLECTUAL PROPERTY
Our website, logos, texts, photos, names and in general all our communications are protected by intellectual property rights belonging to us, our suppliers or other entitled parties.
It is prohibited to use and/or make changes to the intellectual property rights as described in this article. For example, you can use drawings, photos, names, texts, logos, color combination, etc ...
ARTICLE 12 - COMPLAINTS AND DISPUTES
We always hope that all our customers are 100% satisfied. If you should nevertheless have complaints about our services, you can share us via firstname.lastname@example.org. We do everything we can to handle your complaint within 7 days.
Only Belgian law applies to all agreements that we have with our customers and in the event of disputes, only future processing is consent. If, for reasons of international law, another law applies, the interpretation of the current general terms and conditions will primarily be based on the Belgian Market Practices and Consumer Protection Act.
By judicial settlement of the entered is received the Consumer Ombudsman of the Federal Public Service to extrajudicial every request for extrajudicial settlement of consumer disputes. The latter will in turn handle the job application and forward it to a scheme. You can reach the Consumer Ombudsman Service via this link: http://www.consumentenombudsdienst.be//nl
In case of disputes of a cross-border nature, you can appeal to the Online Dispute Resolution platform of the European Union via this link: http://ec.europa.eu/odr